Making a claim


The following is the procedure typically required by travel insurers if you hold a policy and wish to make a claim. Some insurers may have a slightly different procedure, full details of making a claim will be in the insurer's PDS (Product Disclosure Statement).


  1. Go over Policy Details. Your provider will have something like a Policy Disclosure Statement or something similar that will have all details of how to make a claim through them and what you can claim on etc. Alternatively they may have a Claims FAQ page that you can read through to help you.

  2. Contact your provider. Most providers will have a 24 phone number or email address you can contact them on in regards to lodging a claim.

  3. Collect all proof needed to support your claim. You will need to supply originals of all police or medical reports, any receipts declarations or evidence of ownership to prove your claim. Make a copy of everything so you’ll have a copy as well.

  4. Fill out correct paperwork. Along will all proof you supply you will have to fill out a claim form that can either be requested over the phone or downloaded off the internet.

  5. Lodge your claim. This is done online or via fax or email or post, once you have done this your provider should contact you and inform you of what will happen next and whether your claim is valid.

Important points to note 
(1) All information on Artog is of a general nature only and does not take into account your individual circumstances. (2) Artog does not hold an ASFL and does not give advice. All views expressed should be considered general comments that reflect the views of the operators of the site only and should not be considered to be advice. (3) The Artog service provides general travel information and prices only. No features or benefits have been compared and the results of this service are not a recommendation or endorsement of any particular product. (4) Artog is not an insurer, and does not act on behalf of any insurers. (5) Artog does not compare travel insurers. (6) In some instances, Artog may earn a referral fee/commission of up to 20% from an insurer if you purchase a policy as a result of using our service; this does not impact the price you pay. (7) Artog has used its best endeavours to ensure the accuracy of this information. (8) Not all policies are the same and insurers may provide different cover under different circumstances. As such, PLEASE CONFIRM ALL POLICY DETAILS with the insurer (including but not limited to: your information that has been submitted, policy features, benefits, coverage, terms and conditions) PRIOR TO YOUR PURCHASE! 

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