At Call: Money which is classified as being 'at call' is available for withdrawal from your account immediately.

ATM Card: A card which provides access to your account via EFTPOS or ATM facilities.

Balance: The amount of money in your account

BPay: An Australian-wide bill payment service provided by most financial institutions. Customers can use BPay to pay bills from a range of businesses. Payments are made from their savings or credit card, and can be made 24 hours a day, 7 days a week.

EFTPOS: Electronic Funds Transfer at Point of Sale. A facility used to purchase goods or services through the use of an ATM card.

Interest Rate: The return earned on funds which have been deposited with a financial institution in an interest paying account.

Internet Banking: A facility provided by some institutions which allows you to check your account balances, perform transactions, pay bills and maintain your personal details over the internet.

Online savings account: A savings account which offers higher interest rates than traditional savings accounts. In return, users have restricted access to funds, and are generally encouraged to use the internet or phone to make transfers to their nominated transaction account.

Phone Banking: A facility provided by some institutions which allows you to check your account balances, perform transactions, pay bills and maintain your personal details over the phone.

Savings Account: An account with a financial institution which will hold and pay interest on your funds.

Term Deposit: Savings accounts with a fixed-term. Customers are offered a higher interest rate in return for committing their funds for a set period. Generally, funds cannot be withdrawn before the end of the fixed term without paying a penalty.

Transaction Account: An account with a financial institution where your money will be available for handling day to day transactions.